Skip to content
Minarva

Instagram ad account disabled: what to do in Italy

What you see: A notice in Ads Manager. Can you log in? Profile works. The clock: No set deadline.

First move

Request an ad account review, then use Business Support chat.

Get your free plan and letters In italiano

Free, no sign-up. It fills in your dates and drafts a letter for each route.

The first hour

Do

  • Screenshot the ban screen, Meta's email and any reference number.
  • Write down the date and time. The 180-day clock starts there.
  • Submit exactly one appeal through one channel.
  • Do the ID or video-selfie check from your usual phone and network.
  • Check your inbox for Meta security emails and use "revert this change" or "secure my account" if they're there.
  • If you can still log in, request Download Your Information right away.
  • Tell your audience where to find you: email, other platforms, your website.

Don’t

  • Don't open a new account. After a violation ban it breaks Meta's terms, and it usually gets banned too.
  • Don't appeal through several forms at once. Duplicate appeals get pushed down the queue.
  • Don't use a VPN, a new device or someone else's network.
  • Don't file a policy ban as "hacked", or a hack as a policy ban.
  • Don't pay anyone who promises recovery or asks for your password or login codes.
  • Don't delete linked accounts or Pages in a panic.

Every route open to you in Italy

  1. 1. Ad account review

    Cost: Free · Time: Days

    • The ad account ID
    • Recent invoices and the payment method on file
    • The ads that ran just before the account was disabled

  2. 2. Business Support chat

    Cost: Free · Time: 24 to 72 hours

    • The ad account ID and Business Manager ID
    • The date of the review request you already sent

Before you do anything

  • Nobody can buy your account back

    Ignore anyone who messages you offering to recover the account, even if they say they work at Meta. Meta never charges to restore an account and never asks for your password or a login code.

  • In the first hours

    Take screenshots of the ban screen and any emails. Don't delete the app, don't log in from new phones, computers or a VPN, and don't change your recovery email or phone.

  • One appeal per route

    Send each appeal once. Repeating it can be treated as spam and doesn't make anyone look sooner. Keep a copy of everything you send, with the date.

  • Don't open a new account

    A new account to get around the ban can be disabled too, and it can count against your appeal. Wait for the outcome of this case.

Only Meta can restore an account, and we can't guarantee it will. Minarva is independent and not affiliated with Meta. This is general information and templates, not legal advice.